Privacy Policy

This Privacy Policy explains how VelnoxOption ("we", "us") collects, uses, discloses, and protects your personal data when you use our website and mobile application (together, the "Platform"). By using the Platform, you consent to the practices described here.

Account information: full name, email address, and password (stored as a salted hash, never in plain text) when you register.

Profile information: phone number and country, if you choose to provide them.

Identity verification (KYC) documents: government ID images and a selfie photo, submitted voluntarily when you request real-money trading access.

Financial information: real-wallet transaction history, top-up requests, payment screenshots, and UTR/transaction reference numbers you submit for UPI top-ups. We do not collect or store your bank account credentials, card numbers, or UPI PIN.

Usage data: trades placed, assets viewed, bot subscriptions, copy-trading activity, referral relationships, device/browser type, IP address, and general log data collected automatically as you use the Platform.

Support communications: messages you send through in-app live chat.

To create and administer your account, including demo and real wallets.

To verify your identity (KYC) and comply with applicable anti-fraud and anti-money-laundering obligations before enabling real-money features.

To review and process top-up requests, credit referral bonuses, and settle trades.

To operate platform features you choose to use, such as copy trading, bot subscriptions, and notifications.

To detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service.

To respond to support requests and communicate service-related updates.

To improve platform performance, reliability, and features based on aggregated usage patterns.

We process your data on the basis of: performance of our contract with you (providing the trading service you signed up for), compliance with legal obligations (identity verification, fraud prevention), and our legitimate interests in operating and securing the Platform. Where required, we rely on your consent, which you may withdraw at any time by contacting support.

We do not sell your personal data. We may share information with: administrators of the Platform for KYC review, top-up approval, and support purposes; service providers who help us operate the Platform (e.g. hosting, email delivery) under confidentiality obligations; and law enforcement or regulators where required by law.

Copy trading is designed so that other users only ever see your first name (or display name) and trade details you publish — never your email, KYC documents, or financial history.

We retain account and transaction data for as long as your account is active and for a reasonable period afterward to meet legal, accounting, and fraud-prevention obligations. KYC documents are retained only as long as necessary for verification and compliance purposes, after which they are securely deleted or anonymized.

We use industry-standard measures to protect your data, including encrypted password storage, HTTPS transport encryption, and access controls limiting who can view sensitive information such as KYC documents and payment proofs. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We use essential cookies/local storage to keep you signed in (session and refresh tokens) and to remember preferences such as your selected wallet mode. We do not use third-party advertising trackers.

Depending on your jurisdiction, you may have the right to access, correct, export, or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, contact support through the in-app live chat. We may need to verify your identity before actioning a request, and some data (e.g. records required for legal/compliance purposes) may be retained even after a deletion request.

The Platform is not intended for individuals under 18. We do not knowingly collect personal data from minors. If we learn that a minor has registered an account, we will take steps to close it and delete associated data.

Your data may be processed on servers located in a different country from where you reside. Where we transfer data internationally, we take steps to ensure it remains protected consistent with this Policy.

We may update this Privacy Policy from time to time. Material changes will be highlighted in-app or by notification. Continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

For privacy questions or requests, contact support through the in-app live chat available after signing in.